New Baltimore Management Scores with Big Improvements!
Immediately after a guest cruises with us, we send a “quality survey” to see how satisfied each customer was with the delivery of our product. Below you’ll find the year-to-date section scores improvement for 2009 as compared to 2008, along with quotes from our valued passengers, taken directly from our surveys…
| Way to go New Management Team! |
Section
Sales Service
Ambiance
Servers
Food
Entertainment |
Scores Compared to 2008
+20%
+35%
+8%
+8%
+48% |
|
| Overall Score |
+25% |
“What our guests have to say…”
Ambiance
“We were pleasantly surprised at the beauty of the ship and cleanliness. Bathrooms were spotless when we boarded.”
“Everything went great. Employees were courteous and pleasant. Again
Thanks for a great cruise.”
Servers
“This was my 5th cruise with Spirit and by far the best experience...the
professionalism, courtesy, DJ, waitresses, Dan the Man all very improved!”
“Our server was excellent!! I should've taken her name and wrote a letter on
the service. I was very impressed.”
“Our server Eric was very kind, funny, and did a great job.”
Food
“The food was excellent and the cruise was so smooth.”
“I was very pleased to see a variety of food and there was plenty for the
vegetarian (two of us are vegetarians) to eat! We just loved it!”
Entertainment
“I think that the DJ did a great job with entertaining the guests.”
“We loved the DJ! He came around to the tables and talked and asked about any
special celebrations and made announcements, which was fun, and he took
all our music requests. He was very friendly and he helped to get people
relaxed and unafraid to get out there and have fun.”
Come and experience all that the Spirit of Baltimore has to offer!
Call 866.312.2469 or use our Reservations System to Book your Cruise Online!
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